This class will introduce officers and aspiring fire service leaders to some of the most important skills they will need to become more effective leaders in today's fire service. Those skills include goal setting, mentoring and influencing, critiquing others, delegating, preventing freelancing, tackling administrative tasks, dealing with subordinate issues, conducting a post-incident analysis, building morale, and the reasons why it’s important to step up and lead and be a problem solver in today's world, which is full of problem finders. The class will end with a discussion on creating the right culture within your organization with emphasis on the importance of customer service.