9-1-1 normally responds to a crisis, but what happens when 9-1-1 is in crisis? Public safety agencies face their own emergencies--loss of facilities, financial crisis, and personnel issues. Understanding how to prepare for and respond to these events while also leading the organization is an important part of ensuring organizational resilience. This class will look at the leadership characteristics that support organizational resilience and the steps that individuals can take to better prepare an organization in the face of a crisis.