This class focuses on our fire service mission and discusses the impact "difficult people" can have on our daily success. The instructor shares his personal experiences in managing personnel who consistently disrupt the organization. The class identifies the types of difficult people found in the fire station and provides strategies for managing them. You will gain an understanding of how these individuals can create stress, dysfunction, and health issues. The class also emphasizes how the presence of such individuals can decrease morale and engagement among your good employees. Learn the importance of protecting your personal and organizational purpose from workplace hazards. If you have someone on your team who consistently affects the organization's atmosphere, this is the class for you.